ΜΕΤΚΑ | SUSTAINABILITY REPORT 2015 - page 18-19

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MYTILINEOS HOLDINGS SUSTAINABILITY REPORT
2015
7.1 Engagement process 2015
G4-26
The practices of thematic dialogue and e-dialogue, applied by
ALUMINIUM OF GREECE and METKA, respectively, as part of
the Group’s Stakeholder Engagement Process 2015, are the
evolution of its established local one-day events which have
been held regularly during the last six years. This new approach
seeks to transform the Engagement process, from a briefing
and consultative event, to a process with enhanced qualitative
attributes that fosters effective synergies with selected Stake-
holder groups. The main target is the dialogue with Stakehold-
ers which, drawing on their experience, are in a position to con-
tribute to the development of knowledge and to offer new ideas
and best practices, which the Group’s subsidiaries can adopt to
address their material sustainability aspects.
Key Stakeholder
groups
Engagement & collaboration methods in annual basis
Employees
Stakeholder Engagement process.
Participation of employees in the first and second degree evaluation boards.
Established employee performance and skills review process.
Disclosure of policies and open communication with all employees.
Regular and ad hoc meetings between the Management and representatives of Employees Unions.
Training and development programs.
Shareholders – Investors -
Financial analysts
Regular and Extraordinary Shareholders’ Meetings.
Financial result presentations (Press releases, videoconferences, internet).
Information on business developments (Press releases, internet).
Annual meetings with financial analysts.
Communication and collaboration with the Group's Shareholder Services Department in response to
individual requests.
Suppliers &
Business Partners
Stakeholder Engagement process.
Procedure for inviting, evaluation and selection of suppliers and service providers in the context of
outsourcing operations.
Large customers
Stakeholder Engagement process.
Communication via the Commercial Departments of the Group's subsidiaries.
Collaboration for the purposes of customer satisfaction surveys.
Local Government
(local communities)
Stakeholder Engagement process.
Regular and ad hoc communication (meetings, participation in local consultations).
Collaboration for the implementation of the Group's annual Social Contribution plan.
Participation in events.
Business
organisations and
Regulators
Stakeholder Engagement process.
Regular and ad hoc communication (supply of data and information, meetings, participation in local
consultations).
Participation in events.
Academic
Community
Stakeholder Engagement process.
Participation in R&D programs for new or improved products at the level of the Group’s subsidiaries.
Press & Media
Stakeholder Engagement process.
Direct communication through the Group's Communication Department.
Participation in events.
Organisation of information events with Greek and foreign journalists.
Volunteer
Organisations
Stakeholder Engagement process.
Collaboration to support actions of common interest by various NGOs, in line with the Group's Social
Contribution strategy.
MYTILINEOS Group – Engagement & collaboration methods by Stakeholder Group
G4-24
7. Stakeholder Engagement
G4-14 G4-37
The Stakeholder Engagement process expresses, in a systematic
way, the long-standing principle of MYTILINEOS Group to engage
in a consistent and honest dialogue with its Stakeholders (please
for the Group to achieve its short-term and long-term strategic
goals and, therefore, ensure its sustainability. This initiative, which
today has been established as an institution within the Group, is
continuing with consistency and is subject to self-evaluation and
self-improvement procedures. Through this procedure the Group
is able to understand and meet the expectations of the people,
the local communities, the organisations, the businesses and the
other social groups with which communicates, collaborates and
interacts in the course of its business activity.
The effectiveness and transparency of this process is assured
through the Group’s CSR Governance system, under which the
individual CSR teams of the subsidiaries have been tasked with
recording and evaluating all Stakeholder proposals, ideas and
concerns in connection with sustainability issues. Once this has
been done, the most important issues are forwarded to the Man-
agement of the companies, so that decisions can me made con-
cerning the responses to them and, where feasible, their integra-
tion in the corporate strategy.
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Implementation methods
Identifies mutual influenc-
es between the Group and its
Stakeholders in various
aspects of the Group’s
business activity sectors.
Strengthens the
Group's process for the
identification of risks and
opportunities in connection
with sustainability issues, as
well as with issues regarding
the governance of its subsidiar-
ies, ensuring the conditions
for their sustainable
development.
Relies on the imple-
mentation of guidelines
under International
Standards such as:
ISO 26000, GRI-G4 and
the UN Global Compact.
Allows easier identification and
evaluation of Stakeholder
expectations and the Group's
response to them, creating the right
conditions for generating added
value and achieving mutual
benefits.
Aims to develop long-term
relations of mutual trust
between the Group and its
Stakeholders and, by extension,
to strengthen transparency and
further improve the Group's
CSR strategy and initiatives.
Volunteer Organisations
Academic Community
Regulators
& Sustainability
Organisations
Press & Media
Business Organisations
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• Local dialogue forums
• Online consultations
• Thematic consultations
• Quantitative and
qualitative surveys
G4-45
MYTILINEOS Group – Formal Stakeholder Engagement Process
G4-26
G4-26
In more detail:
Thematic consultation on
“Health & Safety at the Workplace”
Participations in this initiative of ALUMINIUM OF GREECE, which
is a key implementation practice of the Company’s Social Cor-
porate Responsibility policy, included representatives from: em-
inent companies, contractors, suppliers, business consultants,
the Prolepsis Institute of Preventive Medicine Environmental and
Occupational Health, the Greek Mining Enterprises Association,
the National Technical University of Athens, the Regional Admin-
istration for Central Greece, the Ministry of Labour and neigh-
bouring Municipalities.
G4-24 G4-27
1,2-3,4-5,6-7,8-9,10-11,12-13,14-15,16-17 20-21,22-23,24-25,26-27,28-29,30-31,32-33,34-35,36-37,38-39,...76
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