ΜΕΤΚΑ | 2016 Sustainability Report - page 14-15

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MYTILINEOS HOLDINGS - SUSTAINABILITY REPORT
2016
Key Stakeholders
groups
Engagement & collaboration methods in annual basis
Employees
Stakeholder Engagement process.
Participation of employees in the first and second degree evaluation boards.
Established employee performance and skills review process..
Disclosure of policies and open communication with all employees.
Regular and ad hoc meetings between the Management and representatives of Employees Unions.
Shareholders - Investors
Financial analysts
Regular and Extraordinary Shareholders’ Meetings.
Financial result presentations (Press releases, videoconferences, internet).
Information on business developments (Press releases, internet).
Annual meetings with financial analysts.
Communication and collaboration with the Group's Shareholder Services Department in response to
individual requests.
Suppliers &
Business Partners
Stakeholder Engagement process.
Procedure for inviting, evaluation and selection of suppliers and service providers in the context of
outsourcing operations.
Large customers
Stakeholder Engagement process.
Communication via the Commercial Departments of the Group's subsidiaries.
Collaboration for the purposes of customer satisfaction surveys.
Local Government
(local communities)
Stakeholder Engagement process.
Regular and ad hoc communication (meetings, participation in local consultations).
Collaboration for the implementation of the Group's annual Social Contribution plan.
Participation in events.
Business
organisations and
Regulators
Stakeholder Engagement process.
Collaboration for the implementation of the Group's annual Social Contribution plan.
Participation in events.
Academic
Community
Stakeholder Engagement process.
Participation in R&D programs for new or improved products at the level of the Group’s subsidiaries.
Press & Media
Stakeholder Engagement process.
Direct communication through the Group's Communication Department.
Participation in events.
Organisation of information events with Greek and foreign journalists.
Volunteer
Organisations
Stakeholder Engagement process.
Collaboration to support actions of common interest by various NGOs, in line with the Group's Social
Contribution strategy.
Engagement & collaboration methods by Stakeholder Group
G4-24 G4-26
6. Stakeholder Engagement
G4-14
G4-37
The Stakeholder Engagement process expresses the long-
standing principle of the MYTILINEOS Group to deal with its Social
Partners through a systematic and honest dialogue. This practice
is considered essential for the Group in order to achieve its short-
term and long-term strategic goals and, therefore, ensure its
sustainability. This initiative, which today has been established as
an institution within the Group, is continuing with consistency and
it is subject to self-evaluation and self-improvement techniques.
Through this procedure MYTILINEOS Group is able to understand
and meet the expectations of the people, the local communities,
the organizations, the businesses and the other social groups
with which communicates, collaborates and interacts in the
framework of its business activity
MYTILINEOS Group - Formal Stakeholder Engagement Process
The effectiveness and transparency of this process is assured
through the Group’s CSR Governance system, under which
the individual CSR teams of the subsidiaries have been tasked
with recording and evaluating all Stakeholder proposals, ideas
and concerns in connection with sustainability issues. Once this
has been done, the most important issues are forwarded to the
Management of the companies, so that decisions can me made
concerning the responses to them and, where feasible, their
integration in the corporate strategy.
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Implementation methods
Identifies mutual influenc-
es between the Group and its
Stakeholders in various
aspects of the Group’s
business activity sectors.
Strengthens the
Group's process for the
identification of risks and
opportunities in connection
with sustainability issues, as
well as with issues regarding
the governance of its subsidiar-
ies, ensuring the conditions
for their sustainable
development.
Relies on the imple-
mentation of guidelines
under International
Standards such as:
ISO 26000, GRI-G4 and
the UN Global Compact.
Allows easier identification and
evaluation of Stakeholder
expectations and the Group's
response to them, creating the right
conditions for generating added
value and achieving mutual
benefits.
Aims to develop long-term
relations of mutual trust
between the Group and its
Stakeholders and, by extension,
to strengthen transparency and
further improve the Group's
CSR strategy and initiatives.
Volunteer Organisations
Academic Community
Regulators
& Sustainability
Organisations
Press & Media
Business Organisations
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• Local dialogue forums
• Online consultations
• Thematic consultations
• Quantitative and
qualitative surveys
G4-26
Within the following section, the implementation and the results of
the ongoing Group’s Engagement Process for 2016 are described,
as well as the way in which Group’s subsidiaries responded to key
the social partners’ expectations during the 2015 consultation.
G4-45
G4-14
G4-37
1,2-3,4-5,6-7,8-9,10-11,12-13 16-17,18-19,20-21,22-23,24-25,26-27,28-29,30-31,32-33,34-35,...68
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